Our Leadership Team

Allegro Response is a customer-centric Contact Center that has been built on strong leadership and teamwork. Allegro’s senior leaders support the company goal of providing customers with an unparalleled experience, which they achieve through their values: a passion for service, drive to exceed expectations and dedication to our clients’ success.

Greg Sarnow

CEO
Greg is a pioneer in the Direct Response Industry with 30 years experience. He founded Allegro in 2008 based on the idea that training was the key to success. As the founder of both Allegro and Direct Response Academy, Greg’s training programs have helped Allegro come to the forefront of Sales and Customer Service. His commitment to the growth of Allegro’s staff is a daily occurrence and Greg reminds everyone that we always have to be growing, testing and optimizing. In his spare time, Greg loves to play and coach basketball. His sports references comparing business and sports are always on the tip of his tongue.

Alejandra

Client Relations Manager
Alejandra has been at Allegro for the last 4 years and has moved up in our organization every year. As Manager of Account Services, you can see how much she cares about our clients and how her attention to detail and her advocacy of our client’s goals and KPI’s is the glue that keeps us highly customer-centric. Alejandra has had the opportunity to travel all around the world and can’t wait for her next travel adventure.

Maria

VP of Operations
Maria is Allegro’s Vice President of Operations. She’s the newest member of the team but comes with 15 years of sales and operational success in the Communications Industry. She started working with Allegro as a consultant and instantly felt a connection to the team. She is passionate about growing Allegro and the team to reach their maximum potential. Maria loves CrossFit, coffee, and custard. A little-known fact is that Maria can do a triple under when jump roping!

Joel

Director of Operations
Joel is the Director of Operations and he specializes in all things IT and Business Administration at Allegro. Joel loves upgrading processes, platforms and adding new services to help organizations. Joel has managed large groups of personnel through his more than 15 years of experience, helping them to overcome all the proposed goals through their leadership and experience. Joel honed his teamwork skills playing semi-professional basketball in Hermosillo and is well known throughout the area for his accomplishments.

Cruzsain

Director of Sales & Customer Service
Cruz has been the Director of Sales & Customer Service for the last 5 years at Allegro. It is not surprising that Cruz was a Quarterback for his college in Hermosillo, (Sonora) as he brings a leadership attitude of teamwork, and team success in all that he does. All of Allegro’s clients get to know Cruz as he makes it a priority to make sure our clients expectations are always on the front line with our entire staff.

Francia

Customer Service Manager
Francia has been with Allegro Response for 8 years. She is a family person and loves to spend time with them and her new husband. Francia loves to travel, especially to places where you can be in contact with nature. She has an uncanny ability to inspire confidence in people- she's quick on the draw when it comes to solving problems, giving advice, or just listening without judgment. Honesty is one of the values that she appreciates; this value is reflected in her work ethic as well as personal relationships. Francia loves being able to help people solve some of their problems and give them peace of mind.

Our Dedicated Agents

Allegro's culture and team are at the heart of what makes us the right choice for your contact center. Our high-quality workforce is comprised of agents who have gone through a rigorous hiring and training process and are culturally aligned to the US, ensuring that they can provide the best quality service.

HIRING

Whether hiring in the US or at our support center in Hermosillo, Mexico, an Allegro candidate possesses a positive, upbeat attitude, highly qualifying professional skills, and relevant previous experience. All of our support and technical agents in Hermosillo are fully bilingual. Allegro frequently hires dedicated staff for brands and campaigns. When hiring for a specific brand or client, the hiring process begins with a clear vision of our client's particular needs for the position.

TRAINING

Our leadership team leverages years of training and leadership in developing comprehensive programs that prepare agents and tech support for your brand. Allegro agents are trained in sales, customer service, omni-channel communication, the latest AI and software, tech support, and soft skills. Agents are taught to have a sense of urgency and to continually refine KPI's according to our client's goals. In addition to onboard training, Allegro requires ongoing employee education and believes in creating an environment that encourages continuous learning.

CULTURE

In the Mexican culture, support center jobs are considered to be mid-level career jobs. For this reason, our agents tend to come from educated backgrounds with professional experience. Many of our agents are completely English/Spanish bi-lingual. In fact, 80% of our bilingual agents have lived for some time in the US. The average tenure of our agents is higher than many of our competitors, with an average of 2 years. We attribute this tenure to a positive work environment, advanced training options, and opportunities for career advancement within the organization.