We start with Agents that compile purchasing drivers and pain points leading to why the customer initially made a purchase.  

Our second pillar is training our Customer Service Agents in saving sales, selling, and understanding the moment in each communication when that is possible.  

Our third pillar is our advanced business Intelligence Tools allowing us to go far beyond the KPI’s of callers and sharing this data with the marketing teams of our clients.  This data is highly valuable in creating content used in Segmentation Marketing to sell more products to existing customers.